REFUND POLICY

 

There will be NO refunds, Returns or cancellations for the sale of 2nd hand books. Refunds can only be paid into South African bank accounts.

If you have received a textbook in a WORSE condition compared to when you reviewed it, you can send us an email WITHIN 24 HOURS of delivery to info@wizebooks.co.za WITH PHOTOS and the subject %u201CCondition of book NOT correct: Order number: XXXX (Where XXXX is replaced by your order number). If you have not received a response from us within 2 (two) business days, please give us a call on 012 362 5885 to confirm whether it has been received. 

 

Secondhand.WizeBooks will review the photos and assess whether the condition is worse. If Wize Books concludes the condition is indeed lower than what you selected, you will be refunded for the difference is the condition you paid for and the condition you received. 

For example: Excellent condition book costs R300 and the Good condition costs R250. You paid for an Excellentcondition book and Wize Books concludes that you did indeed receive a Good condition then you will receive a R50 refund (R300-R250).